Refund policy

At Stratosail, we are committed to ensuring that you are satisfied with your purchase. If there is an issue with your order, we offer the following return and refund policy:

1. Return Period: You may request a return or exchange within 30 days of the purchase date if the product is defective or damaged.

2. Eligibility: Only items that are defective, damaged, or have a printing error are eligible for returns. Personalized or custom-made products are final sale and cannot be returned.

3. Refund Process: Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 7–10 business days.

4. Return Shipping: We cover return shipping costs for defective or damaged items. For any other issues, returns are not accepted.

5. Non-returnable Items: All customized or personalized items and final sale clearance products cannot be returned.

To initiate a return, please contact us via our Instagram account.